Army Knowledge Online Transition


The Program Executive Office Enterprise Information Systems (PEO EIS) will shut down all mailboxes on the NIPRNet and SIPRNet AKO email systems effective March 31, 2015.  AKO will continue to forward email for Army Common Access Card (CAC) holders until June 30, 2015. Although AKO will retain the identifier in its directory for use by Single Sign-On applications, all email addressed to accounts will be returned to the sender once forwarding has ended. PEO EIS will retain existing email records until the appropriate records management determination is made.  All Army application owners should verify that applications that send emails or notifications to AKO email addresses are updated no later than June 30, 2015 to send emails and notifications to DEE email or other email addresses.

This guidance will allow the Army to eliminate the legacy AKO email system without impacting the operational force. AKO emails are being forwarded to other official systems today. Before DEE implementation, AKO email was used by Soldiers while transitioning from one location to another, but DEE accounts now follow Soldiers throughout their careers and eliminates the need for AKO email. Note: This action will not affect access to the AKO portal.

For information on saving/exporting AKO email, refer to the following TTPs, please click the following link:

For instructions on packaging saved mail, you will need to create a .pst file. For instructions on creating a .pst click the following link:

For problems with AKO mail or DEE, call the Army Enterprise Service Desk at
1-866-335-ARMY (1-866-335-2769) and follow the prompts

UPDATE: Army retirees can auto-forward AKO email through Dec. 31, 2014

WASHINGTON (Mar. 5, 2014) -- Access to AKO email ended for retirees and family members on Jan. 31, 2014. Retiree and family member access to other AKO services will end Jun 30, 2014, with the exception of mail auto-forwarding which ends Dec. 31, 2014.

If retirees and family members did not set up auto-forwarding to commercial email accounts by Jan. 31, emails sent to addresses are returned to sender with an error message.

Users who did not set a forwarder are still able to do so until Dec. 31, 2014. Until auto-forwarding is activated, email sent to the AKO account will be lost. Upon activation of auto-forwarding, AKO will forward any new email received to the commercial email address provided.

Reminder: If you have been using AKO as your primary email address, update all of your accounts with your new commercial email address.

Retirees and family members should activate the forwarding function in their AKO account profile as soon as possible so that no emails are missed. Retirees who are current DOD civilian employees or contractors may only auto forward their AKO email to another government email account.

Instructions for forwarding AKO email to a commercial account:
  • Log into AKO.
  • Click “My Account”.
  • Click the “Mail Options” link under “Mail Preferences”.
  • Select "Forward Email (Non-AKO Account)".
  • Enter forwarding email address.
  • Enter forwarding address again to confirm.
  • Click "Submit."
To change your AKO email address in myPay:
  • Log in at
  • Then click on "Email Address" and look at "Personal Email Address." AKO email addresses end in ""
  • Change the email address if necessary, and click on "Primary."
  • Click "Accept/Submit."
Note: Ignore an account with The Army is correcting this error.

More information about AKO transition can be found at or on the AKO Migration Page for Retirees and Family Members at

Army Knowledge Online (AKO) Email System Shutdown Guidance -- Jan 29, 2015

Key AKO Transition Dates:

 March. 31, 2015

  • Access to AKO email ends. Account holders should notify their contacts of a new address (e.g., DoD Enterprise Email). Access to the portal (e.g., files, groups, sites) is not affected by this change.

June. 30, 2015

  • Mail forwarding ends for all users.

AKO Transition FAQ's


AKO News




Contact Us Accessibility/Section 508 Privacy & Security FOIA