Army Knowledge Online Transition

UPDATE: Army retirees can auto-forward AKO email through Dec. 31, 2014

WASHINGTON (Mar. 5, 2014) -- Access to AKO email ended for retirees and family members on Jan. 31, 2014. Retiree and family member access to other AKO services will end Jun 30, 2014, with the exception of mail auto-forwarding which ends Dec. 31, 2014.

If retirees and family members did not set up auto-forwarding to commercial email accounts by Jan. 31, emails sent to addresses are returned to sender with an error message.

Users who did not set a forwarder are still able to do so until Dec. 31, 2014. Until auto-forwarding is activated, email sent to the AKO account will be lost. Upon activation of auto-forwarding, AKO will forward any new email received to the commercial email address provided.

Reminder: If you have been using AKO as your primary email address, update all of your accounts with your new commercial email address.

Retirees and family members should activate the forwarding function in their AKO account profile as soon as possible so that no emails are missed. Retirees who are current DOD civilian employees or contractors may only auto forward their AKO email to another government email account.

Instructions for forwarding AKO email to a commercial account:
  • Log into AKO.
  • Click “My Account”.
  • Click the “Mail Options” link under “Mail Preferences”.
  • Select "Forward Email (Non-AKO Account)".
  • Enter forwarding email address.
  • Enter forwarding address again to confirm.
  • Click "Submit."
To change your AKO email address in myPay:
  • Log in at
  • Then click on "Email Address" and look at "Personal Email Address." AKO email addresses end in ""
  • Change the email address if necessary, and click on "Primary."
  • Click "Accept/Submit."
Note: Ignore an account with The Army is correcting this error.

More information about AKO transition can be found at or on the AKO Migration Page for Retirees and Family Members at

Key AKO transition dates for Army retirees and family members

 Jun. 30, 2014

  • AKO email addresses can be used to logon to DOD and Veterans Administration websites until Mar. 31, 2014 when DS Logon must be used.

Dec. 31, 2014

  • End of auto-forwarding of AKO email to commercial email—if auto-forwarding is set up by Dec 31, 2013


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