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Mar 12

Written by: CIO/G-6
3/12/2013 3:17 PM  RssIcon

What a difference a year makes! This time last year, the Secretary of the Army had just certified that the Army's approach to Enterprise Email acquisition was in the best technical and financial interests of the Army.

Today, The Army is in the final phase of its migration to Defense Enterprise Email (DEE), and we're now focusing our attention on Army Knowledge Online (AKO) and SIPRNET migrations. With the ongoing support of our mission partners, Defense Information Systems Agency (DISA) and Defense Manpower Data Center (DMDC), we have migrated over 1 Million DEE users to date.

As of February, NIPR migrations are complete for Army Accessions Command, Military Entrance Processing Command, Army Material Command Headquarters, South West Asia, and Africa Command/Horn of Africa. We are currently in the process of migrating the Army Medical Command (MEDCOM). Migrations are complete for Army National Guard and Army Reserve using government-provided computers. We started migrating Army Reserve AKO only users in February and will start Army National Guard AKO only users in March.

We recently began the full-scale migration of 650,000 AKO users, which affects Soldiers, Army civilians, and contractors. At the same time, we're accelerating migrations to DEE on SIPRNet, where we've already migrated 36,000 (out of 86,000 total) Army users.

As planned, some organizations will complete migrations after 31 March—the target date for most of the Army. Once DEE migrations conclude, our long-term focus will shift to the continuous improvement of the DEE managed service.

Many users, especially in the National Guard and Army Reserve, have voiced concerns about losing access to AKO mail on their personal mobile devices. In addition some of the 6,000 Beta Mail users in a Microsoft program have voiced concerns about losing access to AKO mail via the Beta Mail’s more relaxed security.

We are working with our DISA partner to understand the policy and security issues with personally owned devices and are working on approaches to provide access to DEE and other Army data in ways that will not put Army data at risk of loss on these devices. To date we have successfully addressed the issue of access to DEE on personally owned desktops and laptops using OWA, and will continue to work the issue of access on smartphones and tablets.

Meanwhile, DISA and the Army are aggressively working mobile solutions for DEE. There are currently several hundred government-owned iOS and Android devices securely using DEE via DISA-hosted Good Technology Corporation mobile servers. The number of mobile devices is scheduled to expand to several thousand over the next several months. DISA will continue to roll out secure mobility enhancements to extend access to more mobile devices.

As always, I am thankful to the entire DEE team for their commitment to seeing this critical effort through to completion.





6 comment(s) so far...

Re: Army Nears Completion of Migration to Defense Enterprise Email

The Enterprise Email is one of the worst nightmare for a non-super-PC user like me. I had two years not checking my EE emails because of the accessibility and difficult settings I have to go through just to login to my account. Why does it has to be so complicated?

The EE instruction ( website needs to be simplified for a normal users. At least fix the layout or have better User Interface. A up-to-date Front-End Engineer is needed for this site.

By A Reserved Soldier on   6/5/2015 3:04 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Despite my years of working within the IT industry and years of working with the Army CIO, DEE has successfully convinced me to leave the service. I can no longer afford to spend more than an hour per day attempting to access DEE. I was a very happy user of AKO Beta and was excited to see DEE fielded, hoping that all the access and functionality tested in AKO Beta would migrate to DEE. There is simply no excuse for an organization the size of DISA to not keep up with current TTP and establish a viable BYOD option. More than half of the users of DEE do not have direct access to the NIPR and use OWA to access DEE. Were the bulk of the customers are outside the net, and are using their own devices, the focus should be on providing them with streamlined access.

By Super User on   6/17/2015 11:14 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email -- can we start a National-wide complaint against DEE?

I agree with Super User and A Reserved Soldier. The DEE has been a personal nightmare for me. As a National Guard soldier I sucessfully used AKO for years. I was able to logon to DEE sporadically until a year ago. Since last year I've only been able to logon to DEE a handful of times.
If it were "just me" it wouldn't be an issue but the majority of BYOD soldiers (National Guardsmen) I know cannot access DEE or can only access it sporadically. DISA has managed it's own "Denial of Service" attack upon reserve soldiers.
The problem is so bad I would love to join a Nation wide complaint about the poor service and performance of DISA and DEE. If there is any letter of protest I can sign so somebody with some power can look into this and nudge DISA to fix the mess they've created, I would gladly sign.
Like Super User I'm a busy person and while I still love serving in the National Guard the DEE/OWA mess has made me consider retiring. I just feel sorry for the younger service members in the Reserves/Guard who will have to continue to deal with this mess.

By A National Guard Soldier on   8/19/2015 11:29 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I have to agree with all of the above.
My unit is starting to have a retention issue from Sr NCO's who just don't want to deal with the technology hoops.
To top everything off the Operating system requirements to access DEE involved either using compatibility settings or using out dated software.

I do have a solution IF the DoD is willing to spend the money. There needs to be a Army Gold Master based virtual machine (probably VirtualBox would be best). This would be a pre-configured locked down VM that could be distributed to every Soldier allowing them to actually have connectivity to the resources they require.

By Another National Guard Soldier on   8/19/2015 2:14 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I heard that Army is planning to upgrade DEE to cloud based email. I think this is a great move which will improve on the above issues with access.

By Global CIO on   9/24/2015 12:11 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I didn't have any too much trouble accessing webmail before I became a dual persona. Now that I am, I can't access my mail. Its a headache to get PIV activated and more headaches trying to get webmail to work on any device, I have a Mac laptop, PC with XP and PC with Windows 7 which was just upgraded to 10.

I'm scared that I won't be able to gain access to my webmail even if I try it on a govt computer...

By New Reserve Soldier on   10/3/2015 5:27 PM

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