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Mar 12

Written by: CIO/G-6
3/12/2013 3:17 PM  RssIcon

What a difference a year makes! This time last year, the Secretary of the Army had just certified that the Army's approach to Enterprise Email acquisition was in the best technical and financial interests of the Army.

Today, The Army is in the final phase of its migration to Defense Enterprise Email (DEE), and we're now focusing our attention on Army Knowledge Online (AKO) and SIPRNET migrations. With the ongoing support of our mission partners, Defense Information Systems Agency (DISA) and Defense Manpower Data Center (DMDC), we have migrated over 1 Million DEE users to date.

As of February, NIPR migrations are complete for Army Accessions Command, Military Entrance Processing Command, Army Material Command Headquarters, South West Asia, and Africa Command/Horn of Africa. We are currently in the process of migrating the Army Medical Command (MEDCOM). Migrations are complete for Army National Guard and Army Reserve using government-provided computers. We started migrating Army Reserve AKO only users in February and will start Army National Guard AKO only users in March.

We recently began the full-scale migration of 650,000 AKO users, which affects Soldiers, Army civilians, and contractors. At the same time, we're accelerating migrations to DEE on SIPRNet, where we've already migrated 36,000 (out of 86,000 total) Army users.

As planned, some organizations will complete migrations after 31 March—the target date for most of the Army. Once DEE migrations conclude, our long-term focus will shift to the continuous improvement of the DEE managed service.

Many users, especially in the National Guard and Army Reserve, have voiced concerns about losing access to AKO mail on their personal mobile devices. In addition some of the 6,000 Beta Mail users in a Microsoft program have voiced concerns about losing access to AKO mail via the Beta Mail’s more relaxed security.

We are working with our DISA partner to understand the policy and security issues with personally owned devices and are working on approaches to provide access to DEE and other Army data in ways that will not put Army data at risk of loss on these devices. To date we have successfully addressed the issue of access to DEE on personally owned desktops and laptops using OWA, and will continue to work the issue of access on smartphones and tablets.

Meanwhile, DISA and the Army are aggressively working mobile solutions for DEE. There are currently several hundred government-owned iOS and Android devices securely using DEE via DISA-hosted Good Technology Corporation mobile servers. The number of mobile devices is scheduled to expand to several thousand over the next several months. DISA will continue to roll out secure mobility enhancements to extend access to more mobile devices.

As always, I am thankful to the entire DEE team for their commitment to seeing this critical effort through to completion.





25 comment(s) so far...

Re: Army Nears Completion of Migration to Defense Enterprise Email

The Enterprise Email is one of the worst nightmare for a non-super-PC user like me. I had two years not checking my EE emails because of the accessibility and difficult settings I have to go through just to login to my account. Why does it has to be so complicated?

The EE instruction ( website needs to be simplified for a normal users. At least fix the layout or have better User Interface. A up-to-date Front-End Engineer is needed for this site.

By A Reserved Soldier on   6/5/2015 3:04 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Despite my years of working within the IT industry and years of working with the Army CIO, DEE has successfully convinced me to leave the service. I can no longer afford to spend more than an hour per day attempting to access DEE. I was a very happy user of AKO Beta and was excited to see DEE fielded, hoping that all the access and functionality tested in AKO Beta would migrate to DEE. There is simply no excuse for an organization the size of DISA to not keep up with current TTP and establish a viable BYOD option. More than half of the users of DEE do not have direct access to the NIPR and use OWA to access DEE. Were the bulk of the customers are outside the net, and are using their own devices, the focus should be on providing them with streamlined access.

By Super User on   6/17/2015 11:14 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email -- can we start a National-wide complaint against DEE?

I agree with Super User and A Reserved Soldier. The DEE has been a personal nightmare for me. As a National Guard soldier I sucessfully used AKO for years. I was able to logon to DEE sporadically until a year ago. Since last year I've only been able to logon to DEE a handful of times.
If it were "just me" it wouldn't be an issue but the majority of BYOD soldiers (National Guardsmen) I know cannot access DEE or can only access it sporadically. DISA has managed it's own "Denial of Service" attack upon reserve soldiers.
The problem is so bad I would love to join a Nation wide complaint about the poor service and performance of DISA and DEE. If there is any letter of protest I can sign so somebody with some power can look into this and nudge DISA to fix the mess they've created, I would gladly sign.
Like Super User I'm a busy person and while I still love serving in the National Guard the DEE/OWA mess has made me consider retiring. I just feel sorry for the younger service members in the Reserves/Guard who will have to continue to deal with this mess.

By A National Guard Soldier on   8/19/2015 11:29 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I have to agree with all of the above.
My unit is starting to have a retention issue from Sr NCO's who just don't want to deal with the technology hoops.
To top everything off the Operating system requirements to access DEE involved either using compatibility settings or using out dated software.

I do have a solution IF the DoD is willing to spend the money. There needs to be a Army Gold Master based virtual machine (probably VirtualBox would be best). This would be a pre-configured locked down VM that could be distributed to every Soldier allowing them to actually have connectivity to the resources they require.

By Another National Guard Soldier on   8/19/2015 2:14 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I heard that Army is planning to upgrade DEE to cloud based email. I think this is a great move which will improve on the above issues with access.

By Global CIO on   9/24/2015 12:11 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I didn't have any too much trouble accessing webmail before I became a dual persona. Now that I am, I can't access my mail. Its a headache to get PIV activated and more headaches trying to get webmail to work on any device, I have a Mac laptop, PC with XP and PC with Windows 7 which was just upgraded to 10.

I'm scared that I won't be able to gain access to my webmail even if I try it on a govt computer...

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Re: Army Nears Completion of Migration to Defense Enterprise Email

You're only as strong as your weakest link & Never leave a buddy a Reservists who doesn't live in an urban area, all this upgrading of something that wasn't broken may have sounded great in the Halls of DC, but its a nightmare for the regular guys who've been left behind in all the fanfare and congratulations. The only times I've been able to access anything military is when I'm at Assembly, or on my own time, I travel to an Army facility (and even then its not guaranteed). Its very frustrating, and the inability to access certain items promptly or ever, has really made me look bad on several occasions -- with little hope of things improving. I have a novel idea: Replace any or all Enhanced Interrogation Techniques (EIT) with Access One's Military Accounts (AOMA). The prolonged frustration will guarantee a quick & free flow of otherwise impossible to gain information.

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Re: Army Nears Completion of Migration to Defense Enterprise Email

The enterprise system is the worst system I have ever worked with. I can not access on my home computer and there is no support. I only can get my email when I go to Fort Bennining once a year. A big time drain. Bring back the email to AKO. Thanks

By Gordon Kinzler on   11/11/2015 6:16 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

As a Company Commander in the Reserve with a day job and family, the Enterprise email system seriously wastes a lot of my time by not working most of the time. Between it and my USAR laptop that keeps locking me out due to Bitlocker issues it's a wonder that I actually get anything done and submitted. The overwhelming majority of the USAR Soldiers that I know don't bother with it and may (at best) check it once a month during drill.

By USAR TPU Soldier on   11/15/2015 10:33 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

The Army's Enterprise E-mail system is Dead-On-Arrival, which seems to be a consistent trend in most, if not ALL Army related systems and processes. Lets get a viable solution, we owe at least that much to our Soldiers.

By L. Watson on   11/16/2015 12:39 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

At this time I'm trying to connect onto Enterprise e-mail

By Stanley Mitchell on   1/30/2016 12:03 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Access to EE is HORRIBLE!!!! As a USAR Soldier you are expected to fulfill many of the same requirements as your AD counterparts, but are not given the same resources --> The good idea fairy strikes again!!!

By USAR on   1/31/2016 11:34 AM

Re: Army Nears Completion of cutting C2 to Armed Forces with Defense Enterprise Email

When not on a .gov or .mil machine, Reserve Soldiers do not even recieve the attachments in AKO such as Orders. Go back to postal service, at least then the individual touching my mail was reliable and a U.S. citizen.

By Jason Cook on   1/31/2016 5:29 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Why is nothing being done to fix the issues associated with DEE? I just bought a new laptop, installed all of the certificates and required software and I still cant access my Enterprise email. The help desk is no help at all. Why did you move to this nightmare of a system? If you're going to make this mandatory, at least make sure it works before you unleash this toxic software onto your soldiers. This is seriously impacting soldier readiness.

By cdturner on   3/26/2016 11:52 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Unbelieveable that this is still a problem after all this time. I brought this up at the USASMA resident phase and I could not believe how many senior learers were completely unaware of this issue. If fact many were too busy complaining about Soldiers not checking thier .mil account to even hear the real problem being voiced by a select few MDAY senior leaders. Completely unaccetable that i have to have a military issued computer with linked outlook or I can't get to my .mil.
One of my civilian IT guys from work has spent hours assisting me over the years, and now he refuses to help me anyomore. After spending 20 minutes on the phone one time with an AKO helpdesk person he was ready to commit suicide. I am pretty tech savy, but this guy does networks and systems management for several major companies, and our wonderful .mil syste left him pissed off and completely unwilling to even attemt to understand the complications.

By MattFall on   4/6/2016 9:29 PM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Same thing here at Joint Base San Antonio. Can't access email because my CAC card has a .C added after the number. Its an Air Force thing. Air Force requires a .C and the Army won't allow it.
Joint Base is a big cluster. We need to get rid of the Army / Air Force Joint Base fraud.

By Cal on   4/15/2016 10:33 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I am unable to access DEE from my home computer. I use DEE at work (Pentagon with CAC) with some IT support. Despite many hours on the phone with AKO email support, I am unable to access it from home.

By Gbeave on   5/31/2016 9:47 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I don't know what is worse. The EE-mail disaster, or the leaderships denial and refusal to fix the problem. I can get on ANY other aspect of AKO. But I can't check emails. Someone needs to be fired.

By Jerry Hill on   6/10/2016 9:20 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

Enterprise Email is an unmitigated disaster. It has single handedly made me less efficient and has added at least an hour of extra work/waiting/frustration to my work day. It takes repeated attempts to log in to, each taking minutes, the interface is clumbsy, I constatnly need to enter my pin, and the in box is only 500mb with no way to archive older emails. Is the Army intentionally trying to make things harder for their Soldiers or did they just do it by accident?

By CPT Kevin O'Reilly on   7/18/2016 10:36 AM

Re: Army Nears Completion of Migration to Defense Enterprise Email

I cant access mail mil n my personal compute

By BATSA RITA on   10/21/2016 8:43 PM

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